Telephone & Wiring Repair
TerraCom has partnered with TRSOK for telephone and wiring repairs and installation for our valued customers.
Inside Wiring Plus (IWP):
For just an additional $1.00 per month, you can have TerraCom maintain your inside wiring with the Inside Wiring Plus (IWP) Program! This plan includes your first service call free of charge regardless of whether the problem is "inside" or "outside" of your home. The IWP program also entitles you to receive 50% off adding additional jacks or hourly service charges*!
To add this wire plan, contact TerraCom's Customer Service Department and have one of our friendly customer service representatives add the Inside Wiring Plus plan to your account and you will be billed on your next monthly invoice. You must agree to keep the IWP plan for a minimum of three (3) months.
- D-Marc: This is the gray box, usually found on the side of your home or building, where your telephone service connects from the phone company to your residence.
- Inside: Anything after the D-Marc is considered inside the home. This wiring is the responsibility of the consumer.
- Outside: Anything before the D-Marc is considered outside the home. This wiring is the responsibility of the phone company.
Service Call Charges:
In most cases we provide service at no charge to the consumer. In the case of a missed appointment, a $50 Trip Fee will be applied. TerraCom IWP subscribers are offered a reduced rate for a missed appointment Trip Fee. Other charges may be determined on a case-by-case basis and will be determined prior to any work performed.
Helpful telephone repair professionals are available to assist you from 8:00 AM until 5:00 PM CST, Monday through Friday with the exception of Federal Holidays. To reach a repair representative please call 1-888-716-8880.