Lifeline assistance lowers the cost of basic monthly local telephone service. Only eligible low-income consumers may receive the benefits of discounted telephone service.

Lifeline is a Federal government benefit program that offers a discount on your monthly phone service. Lifeline service is available for only one line per household; a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. Households are not permitted to receive benefits from multiple providers and you may not receive multiple Lifeline discounts. You may apply your Lifeline discount to either one landline or one wireless number, but you cannot have the discount on both.

Violation of the one-per-household requirement is a violation of Federal Rules and will result in your removal from the program and potential prosecution by the United States government. Applicants who willfully make false statements in order to obtain Lifeline benefits can be punished by fine or imprisonment or can be barred from the Lifeline program.

If you are participating in another Lifeline program at the time you apply for TerraCom Lifeline service, you agree to cancel that Lifeline service with any other provider. You understand that you may not have simultaneous or multiple Lifeline discounts with another provider. You must inform TerraCom within 30 days if you no longer participate in a federal qualifying program or programs or your annual household income exceeds 135% of the Federal Poverty Guidelines

By completing a TerraCom application you give TerraCom permission to release to the Universal Service Administrative Company (USAC) or its agent any records required to confirm that your household only receives one Lifeline benefit. You understand that refusal to grant this permission will mean that you are not eligible for Lifeline service.


Subscribers applying for service in a TerraCom Lifeline program agree to, and declare under penalty and perjury, that all of the following conditions below apply (but not limited to):

  • The TerraCom Lifeline program is limited to one connection per household
  • Subscriber applying for service certifies that subscriber does not participate in any other Lifeline program.
  • Subscriber applying for service may be required to provide a Social Security Number in order to certify or verify eligibility for Lifeline service. (Social Security information is strictly confidential and will not be disclosed to others without a subscriber’s written consent)
  • If subscriber participates in another Lifeline program at the time applying for TerraCom Lifeline service, the subscriber agrees to cancel Lifeline service with any other provider.
  • Subscriber agrees to notify TerraCom of any address change within 30 days
  • Subscriber affirms they meet the head of household requirement.
  • Subscriber affirms they are least 18 years old.
  • Subscriber affirms they are not claimed as a dependent on another person’s tax returns.
  • Subscriber affirms they will immediately notify TerraCom if they no longer participate in at least one of the state or federal programs required to receive Lifeline discounts.
  • Subscriber applying for service affirms if they are seeking to qualify for Lifeline as an eligible resident of Tribal lands, he or she lives on Tribal lands
  • Subscriber authorizes representatives of any state of federal assistance program to discuss or provide documentation needed to verify participation requested by TerraCom. Subscriber also authorizes any state or federal assistance programs representatives to verify subscriber’s eligibility for the Lifeline program.
  • Subscribers applying for the Lifeline program authorize TerraCom or its duly appointed representative’s to have access to records relating to the applicant to verify eligibility for the TerraCom Lifeline program.
  • Subscriber affirms that Lifeline is a non-transferable benefit.
  • Subscriber affirms they may be required to re-certify or verify their participation in Lifeline at any time.
  • Subscriber authorizes  TerraCom to release any records required for the administration of the Lifeline program including to the Universal Service Administrative Company, to be used to ensure the proper administration of the Lifeline Program. 
  • Subscribers applying for the TerraCom Lifeline program affirm, under penalty and perjury, that all foregoing representations made when applying for service are true and correct to the best of the subscriber’s knowledge.

Apply Now

To enroll in TerraCom’s Lifeline Assistance Program, please submit a completed Lifeline Certification Form, which can be be obtained by visiting an authorized retail store or contacting TerraCom at 1-888-716-8880.