Annual Certification Details

Each year you are required to re-certify that you still participate in a qualifying program and you are eligible for discounted phone service. Re-certifying will renew your service with us for an additional year with no changes or additional charges to your current account.

If you fail to recertify within 60 days of being notified, or if TerraCom is unable to verify the required Lifeline qualifications, you will be deemed ineligible to further participation in a TerraCom Lifeline program. Your monthly discounts will be discontinued at that time and only non-lifeline plans will be available to you.

TerraCom will mail you a recertification package with a postage paid envelope 65 days prior to your anniversary date.  You must respond within 60 days and provide proof of your continued eligibility.  Please respond promptly to insure that your information is received before your anniversary date. 

You may contact customer service at any time to determine your anniversary date.  The anniversary date will remain the same the entire time you are a TerraCom customer.

Please remember that you are required to show proof each year during your recertification or the recertification will not be complete. 

You may provide proof one of the following ways: