Frequently Asked Questions

You have the abilility to check your airtime balance from your handset.  To check you balance press *646* and then press talk/send (press the * key, then 646, press the star key, and then press talk/send).  You may also contact customer service at 1-888-716-8880 to obtain your account balance.

You can call anywhere in the United States and Puerto Rico. Only airtime charges apply. Calls cannot be made internationally.

International calling is not available on TerraCom Wireless.

Phones come pre-activated so when you purchase a phone, make your first call, and select “English or Spanish”, your phone is activated and ready for immediate use.

Yes you can. Call customer support at 1-877-524-2260.

Make a call. Select a language preference. Your phone is now active. In the event that does not work, Call 1-877-524-2260.

There are 3 ways to top up your TerraCom Wireless phone: Go to your nearest TerraCom retailer and purchase a TerraCom Wireless PIN, Add airtime on the TerraCom Wireless website, or call customer care at 1-877-524-2260. If you call us, you will need a credit card.

That depends on the plan purchased. Call customer support at 1-877-524-2260.

Most plans deduct 1 minute per message for both incoming or outgoing text messages from your balance.  Text messages that exceed a certain number of characters may be assessed as more than one message.  See you plan specifications for specific details.

No.