Certification Details

If you have service under a TerraCom lifeline plan, you are required to re-certify annually that you still participate in a qualifying program and you are eligible for discounted phone service. Recertifying will renew your service with us for an additional year with no changes or additional charges to your current account.

If you fail to recertify within 30 days of being notified, or if TerraCom is unable to verify the required Lifeline qualifications, you will be deemed ineligible to further participate in a TerraCom lifeline program. Your monthly discounts will be discontinued at that time and only non-lifeline plans will be available to you.

30 days before the expiration date of your eligibility, TerraCom will send you a text message informing you that you must complete a recertification form. Once you receive that message, please follow the steps below to insure that your information is received on time and accurately.

TerraCom will mail you an annual recertification form at the address you provided at time of your original enrollment in the program. Inside the envelope will be an annual recertification form including instructions and a postage paid return envelope. You must complete all information on the form, sign and date it.

If you are re-certifying under a program different from that which you originally certified, please provide a photo copy of proof of participation. Examples of acceptable forms of proof include copies of your EBT food stamp card, Medicaid Card, a current award letter you have recently received in the mail, or a letter from your case worker. Please do not send original letters or actual ID cards, as they will not be returned to you.

At any time, if you have moved from the address you originally provided on the initial enrollment form, or need to verify the address we are going to send your recertification form to, please contact us at the appropriate service number below:

TerraCom Customer Service:  1-888-716-8880

Please use one of the following options for returning your recertification:

By mail.
Return the completed enrollment form along with your proof of government assistance (if required) in the postage paid return envelope provided.

By Fax.
Fax the completed enrollment form along with your proof of government assistance (if required) to Toll Free 1-888-716-8883, Attention: TerraCom Recertification Department. Include your name, a contact number, and your cell number including area code.

By Email.
You may also scan your completed enrolment form and proof of government assistance (if required), and then email it to support@terracominc.com.